The Accessible Information Standard aims to establish a framework so that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability or sensory loss receive:
‘Accessible information’ (‘information which is able to be read or received and understood by the individual or group for which it is intended’); and
‘Communication support’ (‘support which is needed to enable effective, accurate dialogue between a professional and a service user to take place’).
Including so that individuals can access services appropriately and independently, and make decisions about their health, well-being, care and treatment.
The Standard is expected to benefit everyone with information and/or communication needs relating to a disability or sensory loss, including people who have a learning disability, who are d/Deaf, blind or deafblind, who have some hearing or visual loss, aphasia, autism or a mental health condition which affects their ability to communicate.
The Accessible Information Standard is a formal ‘information standard’ - SCCI1605 Accessible Information - for implementation across the NHS and adult social system.