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The Accessible Information Standard aims to establish a framework so that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability or sensory loss receive:

  • ‘Accessible information’ (‘information which is able to be read or received and understood by the individual or group for which it is intended’); and

  • ‘Communication support’ (‘support which is needed to enable effective, accurate dialogue between a professional and a service user to take place’).

Including so that individuals can access services appropriately and independently, and make decisions about their health, well-being, care and treatment.

The Standard is expected to benefit everyone with information and/or communication needs relating to a disability or sensory loss, including people who have a learning disability, who are d/Deaf, blind or deafblind, who have some hearing or visual loss, aphasia, autism or a mental health condition which affects their ability to communicate.  

The Accessible Information Standard is a formal ‘information standard’ - SCCI1605 Accessible Information - for implementation across the NHS and adult social system. 


We are trialling Live Chat as a new form of support.

The service will be available from:

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2 pm till 4 pm

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