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Additional resources

In recent years, it’s become clear that some staff don’t have the knowledge or confidence to raise or respond to concerns about patient safety.

In response, we’ve developed two education and training films - 'Raising Concerns' and 'Responding to Concerns' - that aim to raise awareness on the importance of raising concerns, build confidence amongst staff on how to do so and equip managers with the knowledge, skills and confidence to respond adequately, timely and safely.

This film aims to raise awareness of the importance of raising concerns, build confidence amongst staff on how to do so and equip managers with the knowledge, skills and confidence to respond adequately, timely and safely.

As educational tools, the films will support healthcare professionals at all levels – ensuring they feel empowered to both raise and respond to concerns. The films look at three scenarios that highlight broad lessons to be applied elsewhere. As well as stressing the importance of raising and responding to concerns, the films explain what to do and signposts to further information.

 

Raising Concerns

This film aims to raise awareness on the importance of raising concerns and to build confidence amongst staff on how to do so.

 

 

Responding to Concerns

This film aims to equip managers with the knowledge, skills and confidence to respond to concerns adequately, timely and safely.

 

Subtitled versions of films are available here:

Raising Concerns

Responding to Concerns

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