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In partnership with

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Wessex, Thames Valley, Kent, Surrey and Sussex

This resource, composed of four e-learning sessions, is intended for anyone who has contact with people to Make Every Contact Count and develop public health knowledge.

The package is part of a two-phase learning approach. The e-learning has been developed to ensure learners gain the underpinning knowledge and understanding of the importance of supporting people to improve their health and wellbeing and introduction to the practical skills to do so. It is about understanding - you will need to check in your local area how YOU access skills training. 

Course content

  • Introduction to Making Every Contact Count: this session puts Making Every Contact Count (MECC) into context. It explains the background to MECC, its significance and introduces the idea that understanding however opportunistic, very brief interventions are core to MECC
  • Introduction to Skills: this session covers how to start a healthy conversation with someone. This will include recognising which contacts are appropriate and exploring how to support people to make informed choices about their health and lifestyle
  • Introduction to Lifestyle Topics: this session helps put Making Every Contact Count (MECC) into context. It aims to introduce you to key lifestyle messages recognising that public health is everyone's business
  • Information, Signposting and Your Organisation: this session illustrates how information sharing and signposting to others is an integral part of Making Every Contact Count. It shows that there are experts and professionals available for people to be signposted to for further discussions around health and lifestyle factors

Meet the team

  • Sarah Jewell - Public Health Workforce Development Manager (Kent, Surrey and Sussex), Public Health England South East, Health Education England working across Kent, Surrey and Sussex
  • Claire Cheminade, Senior Project Manager, Population Health and Prevention - National Programmes, Health Education England
  • Mark Millar - Project Manager, HEE e-Learning for Healthcare
  • Garry Osmundsen-Little - Instructional Designer, HEE e-Learning for Healthcare


West Midlands

This resource is composed of two e-learning sessions with additional resources around “MECC Plus for Integrated Care”.   The focus is to give users the confidence to start a very brief conversation which will help the person involved to consider change, feel encouraged and supported to change, and know where to go for further support if they feel ready to change. 

Course content

  • Brief Encounters: in this first session, there are six chapters and a Knowledge Bank. Visit the Knowledge Bank when directed to increase your knowledge and awareness. This first e-learning session, suitable for all frontline staff, is based on a simple ‘Ask, Advise, Assist’ conversation framework to enable all frontline staff to have brief conversations that raise awareness of wellbeing (and lifestyle behaviours), say something encouraging and supportive of making changes, and signpost to trusted sources of information and support. The focus is on all aspects of wellbeing.
  • Motivating Change: in this second session, the focus is on the behaviour change model and person-centred conversation framework.  The session is suitable for staff working with people who are either at high risk of lifestyle-related health conditions or already have one or more health conditions or who care for people with health conditions. Through using a person-centred conversation framework, staff are able to encourage people to consider the personal outcomes that are important to them.  The framework also helps people to identify their first steps towards achieving the personal outcomes, as well as the support they feel they will need to take those initial steps. This session also introduces a health-coaching conversation framework for workers supporting people to make and maintain their desired behaviour changes

Meet the team

  • Sally James – Public Health Workforce Specialist, Health Education England working across the West Midlands
  • Bertha Low – Education Development Programme Manager, Health Education England working across the West Midlands
  • Deryn Bishop, Health Behaviour Specialist, The Training Tree
  • Nigel Smith, Health Improvement Manager, Public Health England West Midlands

The additional resources around MECC Plus for Integrated Care complete the toolkit and support the workforce to implement MECC based on Integrated Care principles and practice. They comprise case studies, PowerPoint and exemplar MECC pathways.  The resources illustrate how brief person-centred conversations can support the holistic assessment of a person’s needs as well as enable the person to make changes necessary to improve their self-care management. A MECC PLUS Manual suggests bite-sized learning opportunities for managers and trainers to use with their teams. A MECC PLUS Pocketbook provides an aide memoire for all frontline staff. 


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