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Healthcare assistant

Did you know there are many support roles in the NHS? Some roles involve providing direct care for patients whilst other roles involve back office roles either in a hospital setting, in the community or in a GP Practice.

Healthcare assistant

Healthcare assistants work in hospital or community settings, such as GP surgeries, under the guidance of a qualified healthcare professional. The role can be varied depending upon the healthcare setting. Most commonly, Healthcare assistants work alongside nurses and also alongside qualified midwives in maternity services.

The types of duties include:

  • washing and dressing

  • serving patients meals and assisting with feeding when necessary

  • helping people to mobilise

  • toileting

  • bed making

  • generally assisting with patients' overall comfort

  • monitoring patients' conditions by taking temperatures, pulse, respirations and weight

Watch this video to find out more about the role of the healthcare assistant.

Reception

Did you know there are many support roles in the NHS? Some roles involve providing direct care for patients whilst other roles involve back office roles either in a hospital setting, in the community or in a GP Practice.

Reception

Working in reception is one of many administrative support roles which provide essential support to doctors, scientists, nurses and other healthcare professionals.

There is a wide choice of roles and places to work. You might enjoy dealing with patients and their relatives, for example as a receptionist in a clinic or a clerk on a ward. Alternatively, you might prefer working closely with a consultant as a medical secretary.

Staff working in administration can be found in a variety of locations. Depending upon the job that you do, you could be based:

  • in a hospital administration office with no patient contact

  • in an outpatient clinic

  • on a hospital ward

  • in a central records department in a busy hospital

  • in a GP surgery

  • in a specialist community clinic

Watch this video to find out more about working in a reception role.

Back office

Did you know there are many support roles in the NHS? Some roles involve providing direct care for patients whilst other roles involve back office roles either in a hospital setting, in the community or in a GP Practice.

Back Office

Without strong financial management, the NHS wouldn't be able to provide medical treatment and clinical care. Managing the finances of a health organisation, whether it is a hospital, ambulance service trust, mental health trust or clinical commissioning group, is like running the finances of a large company.

Working in finance is an example of a support back office role and includes:

  • payroll and pensions - ensuring staff get paid

  • accounts - paying for goods and services, collecting income

  • financial systems - the Information Technology (IT) systems that track all financial activity

  • management information - gathering and interpreting the financial data required to make day-to-day and strategic management decisions

  • reporting - preparing annual financial reports

Watch this video to find out more about working in a finance department.

Estates

Did you know there are many support roles in the NHS? Some roles involve providing direct care for patients whilst other roles involve back office roles either in a hospital setting, in the community or in a GP Practice.

Estates

Estates and facilities managers are concerned with the places where care is delivered, both the buildings themselves and the systems that keep them running such as heating and lighting. The NHS has a huge number of properties to look after, making estates and facilities managers a very important part of the management team.

Watch this video to find out more about working in an estates team.

Livechat

We are trialling Live Chat as a new form of support.

The service will be available from:

Monday to Friday
11 am till 1 pm
2 pm till 4 pm

Go to Live Chat
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