project banner image

In partnership with

project partners image Department of Health NHS e-LfH

More information

The Department of Health is working to improve the systems for charging overseas visitors and migrants for their NHS healthcare in England. The principle that the NHS is free at the point of delivery for residents will not be undermined by this work. We aim to support and reinforce the principle of fairness by ensuring that everyone who can should contribute to the cost of the NHS.

The Cost Recovery Programme was introduced in summer 2013. The programme’s measures are designed to improve cost recovery from chargeable patients. We introduced the NHS (Charges to Overseas Visitors) Regulations 2015 (the Charging Regulations) on 6th April 2015.

Our e-learning is designed to support NHS organisations in their implementation of the Charging Regulations.

Contact the Cost Recovery team

Email us:


Our blog:


We are trialling Live Chat as a new form of support.

The service will be available from:

Monday to Friday
11 am till 1 pm
2 pm till 4 pm

Go to Live Chat

We are assessing our support services. Please help us by providing feedback and completing this short questionnaire.

Go to Feedback form