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The importance of good communication
e-learning session 1
Principles of communication
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Communicating with ill people
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Talking with ill people - considering the surrounding environment in which the conversation takes place
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Culture and language in communication
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Communication Skills for Administrative Staff, Volunteers and Other Non-clinical Workers
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Effective communication skills are fundamental to providing high quality care for people approaching the end of their lives and to properly support those close to them. Communication is an active process requiring interaction with others, so there is a limit to how much you can develop your communication skills through e-learning alone. However, these sessions allow you to gain some understanding about the principles of communication within the context of end of life care.
This session explains the importance of good communication in the context of end of life care. It sets out the principles of good communication, and describes the consequences of good and bad communication for patients, families and those working with them.
This session looks at how you can facilitate good communication - whether you are a patient, a carer or a healthcare professional. It considers the basic factors needed to make communication helpful for all those involved.
This session explains how communication with people who are very ill or dying differs from communication with those who have plenty of physical and mental energy. It deals with the special considerations that are required for communication in this context.
This session picks up the issues regarding the environment in which conversations with those facing the end of their life might take place, e.g. noisy hospital environments, home or care home environment in which private conversations may be difficult, the fact that the ill patient cannot be easily moved.
This session explores the challenges faced by administrative staff, volunteers and other non-clinical workers when communicating with patients near the end of life and those caring for them. It describes the skills required to manage these situations.
This session deals with the telephone and written communication skills required by all those who are involved in end of life care.