Care Certificate - e-Learning for Healthcare
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This programme is in partnership with...
  • Health Education England
  • Skills for Care_Partnership

About the Care Certificate programme

Developed following the review of health and social care support workers by Camilla Cavendish (2013), the Care Certificate is an identified set of standards that health and social care workers adhere to in their daily working life. Designed with the unregistered workforce in mind, the Care Certificate was developed to provide structured and consistent learning to ensure that care workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe, quality care and support.

The Care Certificate consists of 15 standards, all of which individuals need to complete in full before they can be awarded their certificate. The standards require both theoretical study and practical application within the student’s place of work.

This video, filmed at the launch event, provides information on the history of the Care Certificate.

This e-learning programme has been developed to further support the theoretical component of each standard of the Care Certificate, and is freely available to staff in the health and care sectors. It is based on the Care Certificate workbook, which was developed by Health Education England, Skills for Care and Skills for Health.

Introduction to the Care Certificate

Watch Professor Lisa Bayliss-Pratt, Chief Nurse, Health Education England, introduce the Care Certificate.


  • Who is The Care Certificate e-learning programme for?

    The Care Certificate e-learning programme supports those workers who are studying elements of the Care Certificate in both health and social care. It has been designed to support the theoretical component of their learning and provide a focus for discussion with the student’s mentor and assessor.

  • Why should I complete the programme?

    This e-learning resource was developed at the request of staff in both health and social care. It is based on the free workbook developed at the same time as the Care Certifcate standards. It is an adjunct to theoretical learning using interactive processes for the student and provides an opportunity to document learning and reflection.

  • What learning resources are available?

    The learning resources for each Care Certificate standard comprise an introduction, e-learning session(s) and a set of post-session questions. The e-learning sessions may differ slightly in how they look.

    The Care Certificate programme offers interactive e-learning sessions structured to map to each Care Certificate standard and scenarios for learners to apply their learning in a range of care environments. Each session takes around 20 to 30 minutes to complete and is available 24/7 from any device with an internet connection. It is possible to dip in and out of sessions and to access them in any order, and as frequently as is needed.

    There is also a Student Toolkit and Assessor Toolkit available which provides support on how to use the e-learning programme to achieve the Care Certificate.

  • Who can access it?

    Access is not restricted to NHS staff; hospice and care home staff can register to access the content. Further details are available at

    Access is also available via NHS OpenAthens. Further details are available at

  • Do I have to be registered with e-Learning for Healthcare to use it?

    Access is available via the e-LfH Hub. You can register or login here:

    The Care Certificate programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR).

  • I've completed some of the learning already as part of my statutory and mandatory training, do I need to complete it again within this programme?

    Some of the e-learning sessions within the Care Certificate programme are also part of statutory and mandatory training, available via the e-LfH Hub and ESR. If you have completed these already, please advise your assessor.

  • Can I get a certificate of completion?

    You can get a certificate of completion for each course, from the e-LfH Hub, once all items in that course have been completed. You can save or print this certificate. You will see this icon next to the course when the certificate is available:

    Hub certificate icon

    If you have completed the course on ESR you will not be able to print a certificate, however you will have a transferable record of the e-learning, and associated competencies in ESR, throughout your NHS career.

  • I need some technical support - who should I contact?

    Always contact your own IT department first as there may be a local solution. The technical checkers available on each platform should tell you if you need more software installed to access the course and certificate. If your IT department is unable to solve the problem, it will depend on which learning platform you will be using, please complete this web form or email for e-LfH Hub technical support.

    Frequently Asked Questions for the Care Certificate (not the e-learning programme) can be found at:

Student and Assessor Toolkits

There are two toolkits available; one for students and one for assessors. The toolkits have been developed to support Care Certificate students and assessors to make the best use of the learning resources provided.

To find out more and to download the toolkits, click on the boxes below.

  • Student Toolkit

  • Assessor Toolkit

Meet the team

  • Alan Ryan

    Director of National Programmes, HEE e-Learning for Healthcare
  • Professor Kay Fawcett

    Clinical Project Lead
  • Patricia Howe

    Project Manager, HEE e-Learning for Healthcare
  • Claire Beattie

    Claire Beattie

    Learning Designer, HEE e-Learning for Healthcare

This e-learning was developed with the help of contributors from Health Education England, and Skills for Care, and review of the content was obtained from a variety of support workers, assessors and education staff in health and social care settings.

How to access

In order to access the Care Certificate programme, you will need an e-LfH account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Care Certificate programme, select the View button below. If you already have an account with e-LfH, you will also be able to login and enrol on the programme from the View button.

View >

Access for care home or hospice staff

To register for the Care Certificate programme, select the ‘Register’ button above. Select the option ‘I am a care home or hospice worker’ then enter your care home / hospice name or postcode and select it from the options available in the drop down list. Finally enter your care home / hospice registration code and select ‘Register’. You may need to see your employer to get this code.

If your employer does not have a code, then they need to contact the e-LfH Support Team. The Support Team can either give the employer the Registration Code or arrange a bulk upload of all staff.

Access for social care professionals

Access to e-LfH content is available to all social care professionals in England whose employers are registered with the Skills for Care National Minimum Data Set for Social Care (NMDS-SC). Every employer providing NMDS-SC workforce information to Skills for Care has been given a user registration code for their staff. This code enables you to self-register for access to the Care Certificate programme. Please contact your employer for more details about the registration code. For information about registering your organisation with the NMDS-SC your employer should access or contact the Skills for Care Support Service on 0845 8730129.
If you have a registration code select the ‘register’ button above

NHS healthcare staff in England

The Care Certificate programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-Learning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access e-LfH Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Care Certificate programme, please contact e-LfH directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact e-LfH directly to express interest.

More information

Please select the following link for more information on how to use the e-LfH Hub.

e-LfH is a Health Education England Programme in partnership with the NHS and Professional Bodies