Volunteer Learning Passport - e-Learning for Healthcare
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This programme is in partnership with...
  • Advocacy Focus_Partnership_Logo
  • Blackburn with Darwen Healthwatch
  • Blackburn with Darwen Council
  • Blackburn with Darwen Healthwatch
  • Blackburn Community CVS (Community & Voluntary Services
  • Families, Health and Wellbeing Consortium
  • Hyndburn & Ribble CVS
  • Lancashire Volunteer Partnership

About the Volunteer Learning Passport programme

In recognition of the need to highlight the benefits volunteers bring to health and care, Health Education England (HEE) funded a pilot project in Pennine Lancashire in 2018. The aim of the pilot was to encourage volunteering and to build community capacity to complement public services, which is a key strategy for improving health and wellbeing. To support volunteers, the right frameworks need to be in place to develop and promote volunteering across health and care. A key outcome of the pilot project was the implementation of The Pennine Lancashire Volunteer Strategy which was launched in August 2018.

In January 2019, the Volunteer Learning Passport was launched on the e-LfH Hub, with the first six sessions as a pilot.   Following positive feedback and evaluation, a further nine sessions are now available.

These sessions have been aligned to Volunteer Certificate Standards produced by Helpforce and are due for publication in Spring 2020.  The sessions therefore form part of a National Framework for Volunteering.  It is recommended that the sessions are mandatory in all cases except where indicated as optional. Organisations can decide which of the optional sessions are relevant to their organisation and volunteers.

The following sessions are now available:

  • Your Role and Responsibilities
  • Communication Skills
  • Data Security Awareness
  • Conflict Resolution
  • Equality, Diversity and Human Rights
  • Safeguarding Adults
  • Safeguarding Children
  • Child Sexual Exploitation (optional)
  • Prevent Radicalisation
  • Mental Health Awareness
  • Health and Safety
  • Fire Safety
  • Fluids and Nutrition (optional)
  • Basic Life Support (optional)
  • Moving and Assisting (optional)

More information about the Pennine Lancashire Volunteer Project

The Pennine Lancashire Volunteer project was an initiative of the ‘Healthier Pennine Lancashire’ Integrated Care Partnership. The project was a partnership between organisations in three sectors:  the voluntary, community and faith sector, the NHS and local authority, with the aim of transforming health and social care in Pennine Lancashire. It is one of five integrated care partnerships within Lancashire and South Cumbria making up the overarching ‘Healthier Lancashire and South Cumbria Integrated Care System‘.

The volunteer project was initiated in 2017 by Kate Quinn (Director of HR and Workforce at East Lancashire Hospitals NHS Trust) who, following the Lampard review, and recognising the value placed on the voluntary, community and faith sector (VCFS) in supporting delivery of new models of care, wanted to specifically focus on volunteering in health and care. This was to support the aspiration within the Pennine Plan for ‘One Workforce’ which includes a greater and more effective use of the VCFS to support health and care within the community.

The project was subsequently funded by HEE with the specific aim of reviewing volunteer services across the three sectors to develop a holistic approach.    Volunteering plays a huge role in bringing communities together and improving health and wellbeing of volunteers as well as service users.

In creating the Volunteer Learning Passport, it was considered a priority to develop an online training package to widen volunteer access to high quality mandatory training. Volunteers from across Pennine Lancashire attended workshops to test the product and contribute to the overall design.

Meet the team

e-LfH, HEE and TEL

  • Andi Blackmore – Project Manager, HEE e-Learning for Healthcare
  • Karen Walker – Instructional Designer, HEE e-Learning for Healthcare
  • Neha Baj – Content Development Lead, HEE e-Learning for Healthcare
  • Alex Drinkall – Stakeholder Manager, HEE e-Learning for Healthcare
  • Charlotte Teager – Programme Manager, HEE Technology Enhanced Learning (TEL)
  • Eleni Keogh – Project Manager, HEE Technology Enhanced Learning (TEL)
  • Martin Sinclair – Programme Lead, HEE e-Learning for Healthcare
  • Neil Ralph – National Programme Lead, Technology Enhanced Learning (TEL), HEE
  • Natasha Davies – Volunteer Lead, HEE

Pennine Lancashire
Healthier Pennine Lancashire Volunteer Learning Passport Co-Production Team:

  • Maggie Asquith – Volunteers Project Lead, Healthier Pennine Lancashire
  • Lorraine Collings – Volunteer Programme Manager, Blackburn with Darwen Borough Council
  • Chloe Dobson – Volunteer Manager, Healthwatch, Blackburn with Darwen
  • Lynn Hackett – Volunteer Coordinator, East Lancashire Hospital NHS Trust
  • Darren Harris – Volunteer Coordinator, Lancashire and South Cumbria NHS Foundation NHS Trust
  • Kate Lee – Volunteer Manager, Community CVS, Blackburn
  • Julie Sumner – Operations Manager, Lancashire Volunteer Partnership


  • Kay Fawcett – HEE Education Lead and Clinical Advisor, Helpforce
  • Kim Liggins – Project Manager for the National Learning Hub for Volunteering, Helpforce
  • Beth Vaughan – Head of Communications, Helpforce
  • Adam Said – Digital Manager, Helpforce


The project team would like to thank all those who provided invaluable input into the development of the programme especially our amazing volunteers and subject matter experts.

We were very grateful to many, many Pennine Lancashire volunteers who attended workshops and helped assess content and to professional colleagues who advised as subject matter experts.

How to access

The Volunteer Learning Passport content is free to access, and registration is required for this to enable users to track their learning, provide feedback on sessions, and retain certificates of completion. All Volunteer Learning Passport content can be accessed at http://volunteers.e-lfh.org.uk.

If you already have an account with e-LfH, then you can enrol on to the Volunteer Learning Passport programme by logging in to the e-LfH Hub, selecting My Account > Enrolment and selecting the programme. You can then access the programme immediately in the My e-Learning section.

If you are new to both Volunteer Learning Passport and e-LfH, and do not qualify for an e-LfH account, you can register through the Volunteer Learning Passport registration page.

Access from other Learning Management Systems

The Volunteer Learning Passport sessions are supported by the AICC communication standard. This allows for remote Learning Management Systems (LMS) to launch the sessions from the e-LfH content server as if they were loaded locally. Enrolment and tracking of usage is retained at the organisation’s LMS. If your local LMS supports AICC, please contact our support desk and we will provide you with the relevant links and instructions to set up courses.

e-LfH is a Health Education England Programme in partnership with the NHS and Professional Bodies