Volunteer Learning Passport - e-Learning for Healthcare
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This programme is in partnership with...
  • Advocacy Focus_Partnership_Logo
  • Blackburn with Darwen Healthwatch
  • Blackburn with Darwen Council
  • Blackburn with Darwen Healthwatch
  • Blackburn Community CVS (Community & Voluntary Services
  • Families, Health and Wellbeing Consortium
  • Hyndburn & Ribble CVS
  • Lancashire Volunteer Partnership

About the Volunteer Learning Passport programme

In recognition of the need to articulate the benefits volunteers bring to health and care, Health Education England has funded a pilot project in Pennine Lancashire. Encouraging volunteering and building community capacity to complement public services is a key strategy for improving health and wellbeing. Pennine Lancashire have an estimated 114,000 formal volunteers and thousands more people who informally support communities. To support these volunteers, the right frameworks need to be in place to develop and promote volunteering across health and care. A key outcome of the pilot project was the implementation of The Pennine Lancashire Volunteer Strategy which was launched in August 2018.

Participants in the pilot project represent the NHS, local authority and the voluntary community and faith sector as follows:

  • Advocacy Focus
  • Blackburn Community CVS (Community & Voluntary Services)
  • Blackburn with Darwen Council
  • Blackburn with Darwen Healthwatch
  • Burnley, Pendle & Rossendale CVS (Community & Voluntary Services)
  • East Lancashire Hospitals NHS Trust
  • Families, Health and Wellbeing Consortium
  • Hyndburn & Ribble CVS (Community & Voluntary Services)
  • Lancashire Care NHS Foundation Trust
  • Lancashire Volunteer Partnership

One of the aims of the pilot project is to “… ensure that volunteers are consistently trained, recruited and supported in Pennine Lancashire and receive a quality volunteering experience.”  This was in line with the Lampard review of voluntary services within the NHS (see Page 55 of the Report) . The review recommended that voluntary services are fit for purpose, volunteers are properly recruited, selected and trained.

This programme has the following six e-learning sessions:

1.     Data Security Awareness
2.     Equality, Diversity and Human Rights
3.     Fire Safety
4.     Health and Safety
5.     Safeguarding Adults
6.     Safeguarding Children

The concept of allowing volunteers to work across multiple organisations without having to repeat the same basic training is an incentive for cost reduction and an opportunity to standardise the quality of training.The sessions are generic and should be applicable across sectors. They form the basic level of required mandatory training required and can of course be supplemented by organisations as they wish.

Pilot Evaluation survey

Users and volunteering organisations who completed the pilot programme were invited to provide their feedback. Findings will be used to shape the programme, ensuring it best meets users’ needs. The survey closed on 28 February 2019 and results will now be reviewed.

If you still wish to provide feedback please use the feedback function that is available alongside the sessions within the e-LfH Hub.

Guidance for Pilot Volunteer Organisations and Volunteers

The following documents are available for pilot organisations and their volunteers.

  • Select the button below to download a copy of the Guidance for Volunteers
    Please note that a word version of the ‘Guidance for Volunteers’ has been sent to Pilot organisations for editing and distribution to their volunteers. The following is a generic version.

Guidance for Volunteers >

  • Select the button below to download a copy of the Guidance for Volunteer Organisations document.

Guidance for Volunteer Organisations >

Meet the team

  • Andi Blackmore

    Project Manager, HEE e-Learning for Healthcare
  • Karen Walker - ID

    Karen Walker

    Instructional Designer, HEE e-Learning for Healthcare
  • Maggie Asquith

    Volunteers Project Lead, Together a Healthier Future Transformation Programme
  • e-LfH-staff-Neha-Baj-learning-profile

    Neha Baj

    Content Development Lead, HEE e-Learning for Healthcare
  • e-LfH-staff-Alex-Drinkall-learning-profile

    Alex Drinkall

    Stakeholder Manager, HEE e-Learning for Healthcare
  • Angela Harlow

    Angela Harlow

    Communications and Engagement Officer, Together A Healthier Future
  • Julie Sumner

    Julie Sumner

    County Volunteer Service Manager, Lancashire Volunteer Partnership
  • Karen Smith

    Karen Smith

    Mandatory Training Manager, East Lancashire NHS Trust
  • Charlotte Teager

    Charlotte Teager

    Programme Manager, HEE Technology Enhanced Learning (TEL)
  • Kay Fawcett

    Lead and Clinical Advisor, HEE Education, Helpforce
  • Natasha Davies

    Natasha Davies

    Volunteer Lead, HEE
  • Kate Holliday

    Kate Holliday

    Workforce Transformation Lead, HEE Yorkshire and the Humber
  • Eleni Keogh

    Eleni Keogh

    Project Manager, HEE Technology Enhanced Learning (TEL)
  • Profile picture of programme director Martin Sinclair

    Martin Sinclair

    Programme Lead, HEE e-Learning for Healthcare
  • Neil Ralph

    Neil Ralph

    National Programme Lead, HEE Technology Enhanced Learning (TEL)


The project team would like to thank all those who provided invaluable input into the development of the programme.

  • Working Group

  • Workshops

How to access

The Volunteer Learning Passport content is free to access, and registration is required for this Pilot, as this allows users to track their learning, provide feedback on sessions, and retain certificates of completion. All Volunteer Learning Passport content can be accessed at http://volunteers.e-lfh.org.uk.

If you already have an account with e-LfH, then you can enrol on to the Volunteer Learning Passport programme by logging in to the e-LfH Hub, selecting My Account > Enrolment and selecting the programme. You can then access the programme immediately in the My e-Learning section.

If you are new to both Volunteer Learning Passport and e-LfH, and do not qualify for an e-LfH account, you can register through the Volunteer Learning Passport registration page.

Access from other Learning Management Systems

The Volunteer Learning Passport sessions are supported by the AICC communication standard. This allows for remote Learning Management Systems (LMS) to launch the sessions from the e-LfH content server as if they were loaded locally. Enrolment and tracking of usage is retained at the organisation’s LMS. If your local LMS supports AICC, please contact our support desk and we will provide you with the relevant links and instructions to set up courses.

e-LfH is a Health Education England Programme in partnership with the NHS and Professional Bodies