A new culture of openness is needed in the NHS. To improve safety and make the health service a better place to work, we need leadership and a culture that places less emphasis on blame when things go wrong and more importance on transparency and learning from mistakes in the NHS.
In response to concerns about culture in the NHS, the Secretary of State for Health commissioned Sir Robert Francis to carry out an independent review: Freedom to Speak Up (www.cqc.org.uk/content/national-guardians-office ). The review recommended that every NHS organisation should provide training on the value of speaking up which complies with national standards. The independent report by the Commission on Education and Training for Patient Safety has set out the future of education and training for patient safety in the NHS over the next 10 years and these e-learning sessions will enable organisations to support all learners and staff to raise and respond to concerns as recommended by the report.
The ‘Raising a Concern (Whistleblowing) ’ e-learning session will act as a helpful resource to current and future healthcare staff by promoting all relevant policies, procedures, best practice and available support in relation to raising concerns. It teaches NHS staff the value of speaking up and highlights what support is available. Speaking up about wrongdoing at the earliest opportunity can save lives, prevent harm and protect organisational reputation.
The ‘Responding to Concerns (Whistleblowing)’ e-learning session should be completed after the Raising Concerns session. It helps managers and designated contacts understand their roles and responsibilities in relation to whistleblowing and how to respond to and handle concerns effectively.