Accessible Information Standard – elearning for healthcare
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About the Accessible Information Standard programme

The Accessible Information Standard directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication needs of people with a disability or sensory loss. Relevant across the NHS and adult social care system, successful implementation of the Standard will lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to individuals who, to date, have experienced some of the poorest health outcomes and inequalities.

More information

The Accessible Information Standard aims to establish a framework so that patients and service users (and where appropriate carers and parents) who have information or communication needs relating to a disability or sensory loss receive:

  • ‘Accessible information’ (‘information which is able to be read or received and understood by the individual or group for which it is intended’); and
  • ‘Communication support’ (‘support which is needed to enable effective, accurate dialogue between a professional and a service user to take place’).

Including so that individuals can access services appropriately and independently, and make decisions about their health, well-being, care and treatment.

The Standard is expected to benefit everyone with information and/or communication needs relating to a disability or sensory loss, including people who have a learning disability, who are d/Deaf, blind or deafblind, who have some hearing or visual loss, aphasia, autism or a mental health condition which affects their ability to communicate.

The Accessible Information Standard is a formal ‘information standard’ – SCCI1605 Accessible Information – for implementation across the NHS and adult social system.

Open access sessions

Please note that if you access the content below, your progress and completion of sessions will not be recorded and you will not be able to generate a record of completion. If you require evidence of learning, please register and then log in to access this programme on the elfh Hub.

  • Introduction

    The first session - The Accessible Information Standard: Introduction - aims to equip health and care professionals with the knowledge and skills to effectively apply and follow the Accessible Information Standard. In summary, the Standard requires providers of NHS and adult social care to identify, record, flag, share and meet the information and communication support needs of people with a disability or sensory loss.

  • Towards Excellence

    The second session - Accessible Information Standard: Towards Excellence - builds upon the Introduction session and aims to enhance learners’ knowledge, skills and confidence around supporting individuals with information and communication needs and effectively applying the Standard in health and care settings.

Meet the team

  • Sarah Marsay

    Sarah Marsay

    Public Engagement Manager, NHS England
  • Olivia Butterworth

    Olivia Butterworth

    Head of Public Participation, NHS England
  • Karen Walker - ID

    Karen Walker

    Project Manager, HEE elearning for healthcare

How to access

In order to access the Accessible Information Standard programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Accessible Information Standard programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.

View >

NHS healthcare staff in England

The Accessible Information Standard programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this elearning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

elfh is a NHS England programme in partnership with the NHS and professional bodies