Cold Homes - elearning for healthcare
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This programme is in partnership with...
  • Public Health England - Partnership Logo

About the Helping People Living in Cold Homes programme

Aims and ambitions

This elearning module has been developed to help people whose health is affected by living in a cold home. It supports health and social care professionals to put NICE Guidance NG6 ‘Excess winter deaths and illness and the health risks associated with cold homes’ into practice.  It empowers professionals to direct people in cold homes to services that can help them overcome the problem. This can be via each local council’s environmental health team or through other local services that provide support to repair or replace heating systems, install insulation, switch to a cheaper energy deal or better manage temperature and ventilation at home.

How learners will benefit from doing this course

As a practitioner who does home visits, you will learn to spot the signs that someone is living in a cold home that is affecting their health – including less obvious ones.  You will find out what services to help people living in cold homes exist in the area where you work. You will be able to pass the contact details on to someone living in a cold home or refer them directly for assistance.  By helping improve someone’s living conditions, you can help improve their health. This can reduce the need for future home visits, GP attendances, A&E attendances and hospital admissions.  It can also enable people to return home more quickly following a stay in hospital.

Who it’s aimed at

This elearning module is suitable for staff who visit patients, service users or customers in their homes. Already having completed MECC (Making Every Contact Count) training would be an advantage, but not essential.

Course content

Helping people living in cold homes


25 minutes

More information

The content of the module is based on NICE Guidance NG6 ‘Excess winter deaths and illness and the health risks associated with cold homes’ and Citizens Advice’s ‘Cold Homes Toolkit’.

The elearning has been developed in partnership with Public Health England (PHE); the Department for Business, Energy and Industrial Strategy (BEIS); and the National Institute for Health and Care Excellence (NICE).  With many thanks for providing expertise and information to James Kerry of BEIS and Monica Desai of NICE.

And with thanks to Shelter for providing photographs.

Meet the team

  • Rachel Toms

    Rachel Toms

    Housing and Health Programme Manager, Public Health England
  • Angela Hands

    Public Health Programme Manager, Public Health England
  • Rachel Coyle

    Public Health Registrar, Public Health England
  • Shona Lucitt

    Shona Lucitt

    Programme Support Manager, Public Health England
  • Emma Nye

    Emma Nye

    Project Manager, HEE elearning for Healthcare
  • Simon Blackmore

    Simon Blackmore

    Learning Designer, HEE elearning for Healthcare
  • elfh-staff-Alex-Drinkall-learning-profile

    Alex Drinkall

    Stakeholder Manager, HEE elearning for Healthcare

How to access

In order to access the Helping People Living in Cold Homes programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Helping People Living in Cold Homes programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.

View >

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Helping People Living in Cold Homes programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the elfh Hub.

elfh is a NHS England programme in partnership with the NHS and professional bodies