Demand and Capacity - e-Learning for Healthcare
Menu Access our e-learning programmes on the e-LfH Hub Hub Register / Log in >
This programme is in partnership with...
  • Health Education England

About the Demand and Capacity programme

The Demand and Capacity e-learning programme supports NHS staff to better understand demand and plan sufficient capacity so that patients do not have an unnecessary wait for treatment. The e-learning programme has been developed by the National Demand and Capacity Team, jointly with NHS England, NHS Improvement and Health Education England e-Learning for Healthcare.

The mismatch and variation between capacity and demand is one of the main reasons why waiting lists or ‘backlogs’ develop and waiting lists and waiting times increase. The undertaking and understanding of the outputs of robust demand and capacity modelling are a basic requirement for the planning and delivery of healthcare services in a modern health and social care system.

A shared understanding between providers and commissioners on demand, capacity, bottlenecks and constraints can help to:

  • Understand the reasons why waiting lists grow
  • Model the required level of capacity to keep pace with demand
  • Understand the gap between the required capacity and the current demand of a service
  • Calculate the maximum waiting list sizes that are consistent with the clinical pathway milestones
  • Model the impact of clearing excess waiting list sizes down to ideal maximum levels
  • Identify potential inefficiencies
  • Support better decision making around service changes
  • Reduce waiting times for patients

This introductory course provides a knowledge base around these topics.

Meet the team

  • Paul Stroner

    Paul Stroner

    Demand and Capacity Programme Lead and Deputy Director, NHS Improvement
  • Keith Khunpha

    Keith Khunpha

    Demand and Capacity Technical Delivery Officer, NHS England and NHS Improvement
  • Becky Henshaw

    Becky Henshaw

    Demand and Capacity Support Officer, NHS England and NHS Improvement
  • Vanessa Perez Perez

    Vanessa Perez Perez

    Demand and Capacity Support Officer, NHS England and NHS Improvement
  • Alice Lundsten

    Alice Lundsten

    Demand and Capacity Programme Delivery Officer
  • Gabriella Walker

    Gabriella Walker

    Demand and Capacity Programme Delivery Officer
  • Sandra Eismann

    Sandra Eismann

    Demand and Capacity Programme Advisor
  • Natasha Mayes

    Natasha Mayes

    Demand and Capacity Business Coordinator

How to access

In order to access the Demand and Capacity programme, you will need an e-LfH account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Demand and Capacity programme, select the View button below. If you already have an account with e-LfH, you will also be able to login and enrol on the programme from the View button.

View >

NHS healthcare staff in England

The Demand and Capacity programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-Learning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access e-LfH Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Demand and Capacity programme, please contact e-LfH directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact e-LfH directly to express interest.

More information

Please select the following link for more information on how to use the e-LfH Hub.

e-LfH is a Health Education England Programme in partnership with the NHS and Professional Bodies