Demand and Capacity - e-Learning for Healthcare
Menu Access our e-learning programmes on the e-LfH Hub Hub Register / Log in >
This programme is in partnership with...
  • Health Education England

About the Demand and Capacity programme

The Demand and Capacity e-learning programme supports NHS staff to better understand demand and plan sufficient capacity so that patients do not have an unnecessary wait for treatment. The e-learning programme has been developed by the National Demand and Capacity Team, jointly with NHS England, NHS Improvement and HEE e-Learning for Healthcare.

The mismatch and variation between capacity and demand is one of the main reasons why waiting lists or ‘backlogs’ develop and waiting lists and waiting times increase. The undertaking and understanding of the outputs of robust demand and capacity modelling are a basic requirement for the planning and delivery of healthcare services in a modern health and social care system.

A shared understanding between providers and commissioners on demand, capacity, bottlenecks and constraints can help to:

  • Understand the reasons why waiting lists grow
  • Model the required level of capacity to keep pace with demand
  • Understand the gap between the required capacity and the current demand of a service
  • Calculate the maximum waiting list sizes that are consistent with the clinical pathway milestones
  • Model the impact of clearing excess waiting list sizes down to ideal maximum levels
  • Identify potential inefficiencies
  • Support better decision making around service changes
  • Reduce waiting times for patients

This introductory course provides a knowledge base around these topics.

Meet the team

  • Paul Stroner

    Paul Stroner

    Demand and Capacity Programme Lead and Deputy Director, NHS Improvement
  • Keith Khunpha

    Keith Khunpha

    Demand and Capacity Technical Delivery Officer, NHS England and NHS Improvement
  • Becky Henshaw

    Becky Henshaw

    Demand and Capacity Support Officer, NHS England and NHS Improvement
  • Vanessa Perez Perez

    Vanessa Perez Perez

    Demand and Capacity Support Officer, NHS England and NHS Improvement
  • Alice Lundsten

    Alice Lundsten

    Demand and Capacity Programme Delivery Officer
  • Gabriella Walker

    Gabriella Walker

    Demand and Capacity Programme Delivery Officer
  • Sandra Eismann

    Sandra Eismann

    Demand and Capacity Programme Advisor
  • Natasha Mayes

    Natasha Mayes

    Demand and Capacity Business Coordinator

How to access

In order to access any e-LfH programme, you will need an e-LfH account. If you do not have one, then you can register by selecting the Register button below.

Register >

If you already have an account with e-LfH, then you can enrol on to the Demand and Capacity programme by logging in to the e-LfH Hub, selecting My Account > Enrolment and selecting the programme. You can then access the programme immediately in the My e-Learning section.

NHS healthcare staff in England

The Demand and Capacity programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-Learning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

e-LfH is a Health Education England Programme in partnership with the NHS and Professional Bodies