Making Every Contact Count – elearning for healthcare
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This programme is in partnership with...
  • Health Education England_New logo 2021
  • Healthy Dialogues
  • Department of Health

About the Making Every Contact Count programme

Aims and ambitions

Make Every Contact Count (MECC) enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health at scale across organisations and populations.

The fundamental idea underpinning the MECC approach is simple. It recognises that staff across health and care, local authority and voluntary sectors have thousands of contacts every day with individuals and are ideally placed to support health and wellbeing.

MECC is intended for anyone who has contact with people to “Make Every Contact Count” and develop public health knowledge.

How learners will benefit from doing this course

The MECC elearning programme is designed to support learners in developing an understanding of public health and the factors that impact on a person’s health and wellbeing. It focuses on how asking questions and listening effectively to people is a vital role for us all.

A MECC interaction takes a matter of minutes and is not intended to add to existing busy workloads, rather it is structured to fit into and complement existing engagement approaches.

Who it’s aimed at?

MECC is for everyone, it is not restricted to one person, profession or organisation.

For organisations, MECC means providing staff with the leadership, environment, training and information they need to deliver the MECC approach.
For staff, MECC means having the competence and confidence to deliver health and wellbeing messages, to help encourage people to change their behaviour and to direct them to local services that can support them.
For individuals, MECC means seeking support and taking action to improve their own health and wellbeing.

More information

If you do not require a certificate, the Making Every Contact Count programme is freely available to access without having to register by clicking on the images below.

IMPORTANT: If you require evidence of learning, please register and then log in to access this programme on the elfh Hub. More information can be found on how to do this below

Gain CPD points and continue your personalised care learning experience.

This programme forms part of the Personalised Care Institute’s library of personalised care training for all healthcare professions. If you would like to obtain a certificate and CPD points for your ongoing CPD records, and learn a lot more about personalised care, then please visit the Personalised Care Institute website to register and access.

  • Session 1 - What Is MECC And Why It Is Important

    In this session you will learn what Making Every Contact Count (MECC) is, the need for MECC and some key messages about health and well-being.

  • Session 2 - How To Have A MECC Conversation

    In this session you will learn how to start a healthy conversation with someone about their health and well-being.

  • Session 3 - Signposting

    In this final session you will learn how information sharing and signposting is an integral part of Making Every Contact Count (MECC).

  • Five Ways to Wellbeing - (optional learning)

    This elearning session introduces the concept of wellbeing and describes how the ‘Five Ways to Wellbeing’ can be implemented in a variety of settings to promote it.

  • MECC Toolkit

    This toolkit provides resources and information to support people and organisations implementing, using, and evaluating Making Every Contact Count (MECC), and has been developed with multi-agency input at local, regional, and national level.

Meet the team

  • Ashlee Mulimba

    Ashlee Mulimba

    Health Psychologist, Healthy Dialogues Ltd
  • Madeeha Iqbal

    Madeeha Iqbal

    Assistant Health Psychologist, Healthy Dialogues Ltd
  • Lourena Mendes

    Lourena Mendes

    Project Manager, Population Health and Prevention, HEE
  • Claire Cheminade

    Claire Cheminade

    Programme Manager, Population Health and Prevention, HEE
  • Paula Casey

    Paula Casey

    Learning Designer, HEE elearning for healthcare
  • Sarah Gray

    Sarah Gray

    Programme Manager, HEE elearning for healthcare
  • Lancashire Care Foundation Trust

    Lancashire Care Foundation Trust

  • Simon Blackmore

    Simon Blackmore

    Learning Designer, HEE elearning for healthcare
  • Paul Tingle

    Paul Tingle

    Project Manager, HEE elearning for healthcare
  • Runam Prasad

    Runam Prasad

    Learning Designer, HEE elearning for healthcare
  • Rashmi Chavda

    Rashmi Chavda

    Graphic Designer, HEE elearning for healthcare
  • Margit Veveris

    Margit Veveris

    Project Manager, HEE Long Term Conditions and Prevention Programme

Special thanks

Special thank you to the Project Reference Group who provided their expertise and guidance in the development of this eLearning.

Project Reference Group Members:

  • Phil Godfrey, Public Health Development Manager & MECC Programme Lead, HEE Wessex
  • Em Rahman, Head of Public Health Workforce Development, HEE Wessex
  • Lara Hogan, Programme Lead, Academy of Public Health
  • Sally James, Public Health Workforce Specialist, HEE West Midlands
  • Sarah Hassell, Workforce development manager, PHE East Midlands
  • Chris Sharpe, Workforce Development Manager, PHE Yorkshire and the Humber
  • Alison Farrar, Public Health workforce manager, HEE North West
  • Branwen Thomas, Workforce Programme Lead, PHE South East & HEE Thames Valley
  • Joanne McEwan, Public Health Development Manager, HEE Thames Valley
  • Deb Lear, Head of Public Health workforce development, HEE South West
  • Joanne Keeling, Workforce Development Manager, PHE South East

Lancashire Care Foundation Trust would like to thank staff from the New Economics Foundation for their contributions and support in developing the Five Ways to Wellbeing session.

How to access

Available to all

The Making Every Contact Count programme is freely available to access here.
Please note your progress and completion of sessions will not be recorded and you will not be able to generate a record of completion. If you require evidence of learning, please register and then log in to access this programme on the elfh Hub.

If you already have an account with elfh, then you can enrol on to the Making Every Contact Count programme by logging in to the elfh Hub, selecting My Account > Enrolment and selecting the programme. You can then access the programme immediately in the My elearning section.

Access guidance >

Register >

To view the Making Every Contact Count programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.

View >

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Making Every Contact Count programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the elfh Hub.

elfh is a NHS England programme in partnership with the NHS and professional bodies