Overseas Visitors Cost Recovery - e-Learning for Healthcare
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This programme is in partnership with...
  • Department of Health
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About the Overseas Visitors Cost Recovery programme

This e-learning package is intended for Trust staff directly involved in the process of recovering treatment costs from overseas visitors and migrants (Overseas Visitor Managers (OVMs) and frontline administrative staff) and staff who want to learn more about the charging rules and their role in supporting their Trust to implement them. There are sessions that are targeted for specific audiences, including OVMs, frontline staff and clinicians.

  • Why cost recovery is important and who we recover costs from

  • How we recover costs from overseas visitors

  • Roles and responsibilities for Overseas Visitor Managers

  • Roles and responsibilities for Clinicians

  • Roles and responsibilities for Administrative Staff

  • Equalities and Vulnerable Groups

  • Implementing The Charging Rules: Charging Categories And Financial Incentives

  • Implementing The Charging Rules: Estimating Charges For Overseas Visitors And The Billing Process

  • Implementing the Charging Rules: The Patient Record and Editing Chargeable Data

More information

The Department of Health is working to improve the systems for charging overseas visitors and migrants for their NHS healthcare in England. The principle that the NHS is free at the point of delivery for residents will not be undermined by this work. We aim to support and reinforce the principle of fairness by ensuring that everyone who can should contribute to the cost of the NHS.

The Cost Recovery Programme was introduced in summer 2013. The programme’s measures are designed to improve cost recovery from chargeable patients. We introduced the NHS (Charges to Overseas Visitors) Regulations 2015 (the Charging Regulations) on 6th April 2015.

Our e-learning is designed to support NHS organisations in their implementation of the Charging Regulations.

Contact the Cost Recovery team

Email us: nhscostrecovery@dh.gsi.gov.uk

Twitter: https://twitter.com/nhscostrecovery

Our blog: nhscostrecovery@dh.gsi.gov.uk

Watch our video

Click below to watch our video on the Cost Recovery Programme, and find out more on the role of clinical staff in ensuring that everyone who can does contribute to the cost of the NHS.

How to access

In order to access the Overseas Visitors Cost Recovery programme, you will need an e-LfH account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Overseas Visitors Cost Recovery programme, select the View button below. If you already have an account with e-LfH, you will also be able to login and enrol on the programme from the View button.

View >

NHS healthcare staff in England

The Overseas Visitors Cost Recovery programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-Learning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access e-LfH Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Overseas Visitors Cost Recovery programme, please contact e-LfH directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact e-LfH directly to express interest.

More information

Please select the following link for more information on how to use the e-LfH Hub.

e-LfH is a Health Education England Programme in partnership with the NHS and Professional Bodies