Tackling Homelessness - elearning for healthcare
Menu Access our elearning programmes on the elfh Hub Hub Register / Log in >
This programme is in partnership with...
  • HM Government
  • Health Education England_New logo 2021

About the Tackling Homelessness programme

This programme offers two elearning sessions to support the health and care workforce to understand the health impacts of homelessness, identify different forms of homelessness, gain practical steps to making a referral and highlights ways your organisation can implement the duty effectively.

Session 1 – All our Health Homelessness session: This session provides an overview of the topic of homelessness to equip health and care professionals with the evidence, data and resources they need to take action on homelessness in your professional practice.

Session 2 – Duty to Refer for Frontline NHS staff session: This session describes the Homelessness Reduction Act 2017 duty to refer and provides practical steps to identify people experiencing homelessness.  This includes information on how to obtain consent to make a referral to a local housing authority and the steps front-line staff and managers can take to implement the duty to refer.

More information

Homelessness is a growing public health and social issue. In 2018 almost 600 people died while homeless in England and Wales (Office for National Statistics, 2018). The reported average age of death for a homeless man is 44 and for women it is 42 (Office for National Statistics, 2018). These facts highlight the alarming health inequity and premature mortality homeless people experience. Although rough sleeping remains the most visible form of homelessness, insecure housing settings are a significant form of homelessness affecting approximately 170,000 people (Crisis, 2018; Fitzpatrick et al., 2018).

People who experience homelessness often experience poorer health and wellbeing compared to the general population. Additionally, this group faces barriers in accessing health services, which worsens their health outcomes and deepens the health inequality.

On 3 October 2018, the Homelessness Reduction Act 2017 introduced a new legal duty on specified public services to prevent and relieve homelessness. All NHS emergency departments, urgent treatment centres and in-patient wards have a “Duty to Refer” people they consider may be homeless or threatened with homelessness to a local housing authority. The workforce in these services need to be equipped with the right skills and knowledge to identify and refer people experiencing or threatened with homelessness.

Meet the team

  • Susan Harrison

    Susan Harrison

    Author and Independent health and care consultant
  • Jane Cook

    Jane Cook

    Health & Homelessness Adviser, Rough Sleepers Initiative (MHCLG), Ministry of Housing, Communities and Local Government
  • Clair Guy

    Clair Guy

    Project Manager, HEE elearning for healthcare
  • Alice Denham

    Alice Denham

    Learning Designer, HEE elearning for healthcare
  • Lourena Mendes

    Lourena Mendes

    Project Manager, Population Health and Prevention, HEE
  • Claire Cheminade

    Claire Cheminade

    Programme Manager, Population Health and Prevention, HEE
  • Caitlin Winton

    Caitlin Winton

    Project Support Officer, Population Health and Prevention, HEE
  • Rebecca Green

    Rebecca Green

    Programme Manager, Homelessness and Rough Sleeping, PHE
  • Marie-Elaine Frith

    Marie-Elaine Frith

    Policy Manager, Vulnerable Groups and Inequalities, Children, Families and Communities, DHSC


Special thanks for their support in developing this eLearning also goes to the following organisations :

Pathway, Homeless Link, Doctors of the World, Crisis, St Mungos, Shelter, Queen’s Nursing Institute

How to access

In order to access the Tackling Homelessness programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Tackling Homelessness programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.

View >

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Tackling Homelessness programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the elfh Hub.

elfh is a NHS England programme in partnership with the NHS and professional bodies