General Practice Access - elearning for healthcare
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This programme is in partnership with...
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  • RCGP Accreditation-Mark

Available on the Learning Hub

This programme is available on the NHS Learning Hub. We recommend you read the information on this webpage to find out more about the programme before you access the learning (

More information about the Learning Hub and the migration of elfh programmes can be found here.

About the General Practice Access programme

General practice is at the heart of the NHS and is the first port of call for many peoples’ health needs. We provide over 300 million appointments each year and demand is increasing year on year. It has never been harder to meet the needs of our patients with the limited resources available to us.

We want our patients to be offered the right care by the right person to best meet their needs.

There are no quick and easy answers. Every general practice is different, caring for individuals from diverse backgrounds with differing needs.

This session is made up of 5 chapters to support you and your team better manage your access challenges. Once you have completed this session you will be equipped to work with your team and patients to deliver access improvement projects that work for your patients, practice, and primary care network (PCN).

The General Practice Access programme has been awarded the RCGP Accreditation Quality Mark. an identifiable symbol of quality assurance that associates educational activities with professionalism, expertise and commitment to the highest possible standards of general practice. By recognising our Quality Mark, GPs can be confident the education they select has been independently assessed to ensure a consistent and high-quality resource, reducing their risk, as well as saving time and cost.

A whole system approach

The 5 chapters are:

  • A whole-system approach to access
  • Understanding general practice activity
  • Working with patients to improve access
  • Working with the general practice team to improve access
  • Making change happen

More information

General practice has faced a series of challenges in recent years with a high level of demand, changing patient expectations, and an ageing and contracting workforce.

It is therefore essential that general practice understands how to make the best use of the support available to it, how to understand the demand placed on its services, and how to configure its access systems to best meet that demand within capacity.

This Access eLearning Programme is based upon the London General Practice Access Guide and manual which includes further evidence and examples of good practice to help manage access challenges faced by practices and PCNs. It is hoped that by signposting practices and PCNs to existing support offers and supporting them to consider and deliver access improvements, this programme will contribute towards happier teams and improved patient access and satisfaction.

Primary and secondary audiences

Primary audience – Practice managers and staff responsible for patient access systems. This programme is of particular relevance for practice managers and those involved in developing, implementing and reviewing processes and systems to support patient access, within available resources, whether they be GP partners or those nominated to take a lead on patient access within the practice.

Secondary audience – Providing good access requires a whole-team approach and as such this programme will be of interest to the wider general practice team as well as organisations representing patients, service planners, researchers and all those looking to develop a good understanding of general practice access. This programme will also be of interest to new starters and those new to the profession.


Dr Sian Howell, GP & previous Clinical Lead for Access, Transforming Primary Care Team, Healthy London Partnership

Dr Tom Margham​, GP & Clinical Lead Enabling Quality Improvement In Practice (EQUIP), Tower Hamlets CCG

Meet the team

  • Dr Sian Howell – GP & previous Clinical Lead for Access, Transforming Primary Care Team, Healthy London Partnership
  • Dr Tom Margham – GP & Clinical Lead Enabling Quality Improvement In Practice (EQUIP), Tower Hamlets CCG
  • David McKinlay – Senior Programme Manager, London Primary Care, NHS England
  • Atiyah Patel – Workforce Programme Lead, NHS England
  • Dr Lisa Harrod-Rothwell – GP & Deputy Chief Executive and Lead Medical Director, Londonwide LMCs
  • Dr Elliott Singer – GP & Medical Director, Londonwide LMCs
  • Dr Minal Bakhai – GP & Director for Primary Care Transformation, NHS England
  • Maizie Barnett – Project Support Officer, NHS England
  • Matt Nye – Regional lead, Digital First Programme (London), NHS England
  • Raman Patria – Senior Programme Manager, Digital First Programme, NHS England
  • Maria Rodrigues – Assistant Director – Primary Care Delivery & Transformation, North West London ICB
  • Nicky Durrant – Development Advisor, Primary Care Transformation Team, NHS England
  • Jonathan Sampson – Senior Programme Manager, London Primary Care, NHS England
  • Dr Rachel Roberts – GP & Clinical Director of Primary Care Workforce, London Primary Care, NHS England & Primary Care Dean, Health Education England

Meet the elfh team

  • andi blackmore

    Andi Blackmore

    Programme Manager, HEE elearning for healthcare
  • Paul Tingle

    Project Manager, HEE elearning for healthcare
  • elfh staff - Paul Kelly

    Paul Kelly

    Learning Designer, HEE elearning for healthcare
  • Catherine Moran

    Graphic Designer, HEE elearning for healthcare
  • Robin Lewis

    Robin Lewis

    Animator, HEE elearning for healthcare
  • Nicola Kipling

    Nicola Kipling

    Marketing and Communications Officer, elearning for healthcare

How to access

To access this elfh programme, you will require a Learning Hub account. If you do not have one, then you can register by selecting the Register button below. Note that if you hold a full elfh account, you can sign into the Learning Hub using your existing login credentials.


To view the General Practice Access programme, select the View button below. If you already have a Learning Hub account, you will also be able to login and access the resources within the programme .


NHS healthcare staff in England – ESR

The General Practice Access programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-learning via ESR means that your completions will transfer with you throughout your NHS career.
Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access to the Learning Hub, you may be able to access the service if you have an existing OpenAthens account. Please go to Learning Hub and sign in with your existing credentials.

If you do not have an existing OpenAthens account, please contact elfh directly to check whether you may be eligible for access.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the General Practice Access programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the Learning Hub

elfh is a NHS England programme in partnership with the NHS and professional bodies