Having Confident Appraisal Conversations - elearning for healthcare
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This programme is in partnership with...
  • NHS Employers
  • Health Education England_New logo 2021

NHSE Learning Hub Migration - Having Confident Appraisal Conversations

On 30 May 2024, the current having confident appraisal conversations elearning resource will move from the elfh Hub to the NHSE Learning Hub as part of a planned upgrade of our learning platforms.

The Learning Hub is a national digital learning platform providing easy access to a wide range of educational resources and support for the health and care workforce and educators. You are auto enrolled on the Learning Hub with your elfh account and new users can sign up for free.

What you need to do

If you have started this programme on the elfh Hub and require a certificate, please complete all relevant programme resources before 30 May 2024. After this date, a record of your activity on the elfh Hub will still be available in the ‘My Activity’ area in your elfh account, including any certificates.If you are unable to complete the programme by 30th May 2024, you can wait and complete it from 31st May 2024 on the NHSE Learning Hub. Your activity on the NHSE Learning Hub is recorded in the ‘My Learning’ section, including any certificates.

We will issue a notification and a link to the resource once it is live on the NHSE Learning Hub

About the Having Confident Appraisal Conversations programme

A new elearning resource for line managers undertaking appraisals and other performance conversations has been developed by NHS Employers and Health Education England elearning for healthcare (HEE elfh).

The module has been designed to help line managers working across the NHS in England to have positive and effective conversations with staff. It highlights good and bad practice for line managers regarding conversations on annual appraisals, pay step conversations and general supervisory meetings.

The resource also includes videos, produced by NHS Employers, which highlight good and poor experiences of appraisals, topics include:

  • why appraisals matter
  • requirements in relation to pay progression and the pay step process
  • how to have a good conversation
  • preparing for appraisals and giving constructive feedback

By the end of the session, which takes approximately 30 minutes to complete, learners will be able to:

  • discuss requirements under the NHS terms and conditions of service
  • deliver the pay step process for employees
  • prepare and undertake effective and supportive appraisal discussions
  • explain why the appraisal process is important
  • effectively manage difficult conversations

The workforce pay steps are linked to appraisals and will be an essential part of line managers’ personal development plans for colleagues.

Further resources

Further resources including the People Performance Management Toolkit and Health and Wellbeing Framework may also be useful when preparing for appraisal conversations.

The following individuals are acknowledged for their help in the development of this elearning package:

Meet the team

  • Michelle Wayt – Assistant Director, NHS Employers
  • Ailsa Parker – Communications Manager, NHS Employers
  • Rebecca Barwick – Head of Pathway Integration – Healthy Populations, NHS Leeds CCG
  • Adam Perry – AV Production Manager, NHS Employers
  • Ryan Eastman – Divisional Head of Finance for the Medicine Division, United Lincolnshire Hospitals NHS Trust
  • Farah Naz – General Manager, Bradford Teaching Hospitals NHS Foundation Trust

Meet the eLearning for healthcare team

  • andi blackmore

    Andi Blackmore

    Programme Manager, HEE elearning for healthcare
  • Rob Taylor

    Rob Taylor

    Project Manager, HEE elearning for healthcare
  • Simon Perkins

    Simon Perkins

    Learning Designer, HEE elearning for healthcare
  • Rashmi Chavda

    Rashmi Chavda

    Graphic Designer, HEE elearning for healthcare
  • Louise Garrahan

    Louise Garrahan

    Communications and Stakeholder Officer, HEE elearning for healthcare

How to access

In order to access the Having Confident Appraisal Conversations programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Having Confident Appraisal Conversations programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.

View >

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Having Confident Appraisal Conversations programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the elfh Hub.

elfh is a NHS England programme in partnership with the NHS and professional bodies