Healthcare Support Workers’ Handbook - elearning for healthcare
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Available on the Learning Hub

This programme is available on the NHS Learning Hub. We recommend you read the information on this webpage to find out more about the programme before you access the learning (

More information about the Learning Hub and the migration of elfh programmes can be found here.

About the Healthcare Support Worker (HCSW) handbook

The Healthcare Support Worker (HCSW) handbook is an online, easy to use, interactive handbook that includes a range of content and resources relevant to anyone in or interested in a HCSW role. It captures many areas of the HCSW’s journey including themes such as applying for a HCSW role, Care Certificate, career development, skills and “day in the life of” videos to showcase all the opportunities a HCSW can work in. The handbook is designed for the HCSW to access any of the themes that are relevant to them, whether this is at the start of their journey in the role and wondering how they can apply or developing their career or skills as a current HCSW. There is also a section on support to help direct the HCSW to further information on things such as raising concerns, health and wellbeing and buddying. 

More information

The handbook was developed following feedback from London trusts that they wanted a resource HCSW’s could access which would hold centrally all the information relevant to them for their journey into and as a HCSW. The handbook was designed to bring together, in one place, all the information that would be relevant to include within a handbook so the HCSW could easily access this in a digital format. The e-learning platform was also familiar to HCSWs as they would use this to complete their Care Certificate which is something they complete once entering the role.

Primary and secondary audiences

HCSWs, people interested in a HCSW role, HCSW leads in trusts, Nursing Leads, Educational Leads 


HCSW Handbook Task and Finish Group 

HCSW Handbook Steering Group

NHS England London region HCSW programme team

Meet the team

  • Sarah Chamberlain

    Sarah Chamberlain

    Workforce Improvement Lead, NHS England – London region
  • Charlotte Devereaux

    Charlotte Devereaux

    Programme Manager - Technology Enhanced Learning, NHS England
  • Rob Taylor 80 x 80

    Rob Taylor

    Senior Project Manager - Technology Enhanced Learning, NHS England
  • Victoria Ward

    Victoria Ward

    Lead Learning Designer - Technology Enhanced Learning, NHS England
  • elfh staff - Paul Kelly

    Paul Kelly

    Learning Designer - Technology Enhanced Learning, NHS England
  • Catherine Moran

    Graphic Designer - Technology Enhanced Learning, NHS England
  • Louise Garrahan

    Senior Marketing and Communications Officer - Technology Enhanced Learning, NHS England

How to access

To access this elfh programme, you will require a Learning Hub account. If you do not have one, then you can register by selecting the Register button below. Note that if you hold a full elfh account, you can sign into the Learning Hub using your existing login credentials.


To view the Healthcare Support Worker (HCSW) handbook programme, select the View button below. If you already have a Learning Hub account, you will also be able to login and access the resources within the programme .


NHS healthcare staff in England – ESR

The Healthcare Support Worker (HCSW) handbook programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-learning via ESR means that your completions will transfer with you throughout your NHS career.
Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access to the Learning Hub, you may be able to access the service if you have an existing OpenAthens account. Please go to Learning Hub and sign in with your existing credentials.

If you do not have an existing OpenAthens account, please contact elfh directly to check whether you may be eligible for access.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Healthcare Support Worker (HCSW) handbook programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the Learning Hub

elfh is a NHS England programme in partnership with the NHS and professional bodies