Available on the Learning Hub
This programme is available on the NHS Learning Hub. We recommend you read the information on this webpage to find out more about the programme before you access the learning (https://learninghub.nhs.uk/Catalogue/Recognising-and-managing-conflict-between-childrens-families-and-healthcare-providers).
More information about the Learning Hub and the migration of elfh programmes can be found here.
Available on the Learning Hub
This programme is available on the NHS Learning Hub. We recommend you read the information on this webpage to find out more about the programme before you access the learning (https://learninghub.nhs.uk/catalogue/Recognising-and-managing-conflict-between-childrens-families-and-healthcare-providers).
More information about the Learning Hub and the migration of elfh programmes can be found here.
About the programme
Introduction
Conflict is widely seen to be inevitable in healthcare settings. Without appropriate and timely management, conflict can result in harmful consequences for healthcare teams, individual staff, and, most importantly, patients and their families. However, with enhanced knowledge, skills and training, we can improve the health care professional’s (HCPs) ability to recognise and intervene early to manage conflict between families and HCPs. With resources and foundation training, this platform provides resources to inform, equip and build confidence in managing conflict.
More information
This programme will provide you with a suite of resources to enhance your knowledge, skills and confidence in managing conflict. In this programme there are 3 distinct sections: Training Programme for the HCP, Professional Resources for the HCP and Signposting Resources for Families.
Training Programme for the HCP
The Medical Mediation Foundation has created an interactive training programme. There are 3 modules, and you will learn:
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Module 1
Looks at the how we define conflict in children’s healthcare,...
Module 1
Looks at the how we define conflict in children’s healthcare, its causes and consequences and the impact it can have on all those involved.
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Module 2
Introduces you to the conflict pathway; a research-based pathway...
Module 2
Introduces you to the conflict pathway; a research-based pathway developed to help recognise the triggers and warning signs of conflict and how it escalates
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Module 3
Introduces you to some of the key skills to manage conflict at...
Module 3
Introduces you to some of the key skills to manage conflict at different stages of escalation
The whole programme will take you 2 to 3 hours to complete but is self-paced, so you can pause and resume as you need, with the programme automatically saving your progress as you go.
Professional Resources for the HCP
This section provides information on the overarching principles of managing conflict and links to:
- Professional guidance from professional and regulatory bodies
- Guidance on additional considerations such as external support, safeguarding and team support
- Signpost to resources on how to care for your and others’ wellbeing
Resources for the Family
This section provides information and links to resources that can provide support for the child’s family
This elearning was developed by the CYP team in NHSE as it was recognised that in the high-pressured environments if healthcare, conflict between families and healthcare providers (HCPs) is something we are likely to experience. Unresolved conflict is upsetting and may have a major impact on the HCP, the healthcare setting and of course the child and their family.
NHSE has worked collaboratively with several partners to produce this programme. These partners are:
• The Medical Mediation Foundation
• Health Education England
• Royal College of Paediatrics and Child Health
• Royal College of Nursing
• Paediatric Critical Care Society
• The Nuffield Council on Bioethics
• Together for Short Lives
• Confident Conversations
• Rainbow Trust
• Department of Health and Social Care
• Senior nurses, doctors and psychologists
• National Network of Parent Carer Forums
Primary and secondary audiences
This programme has been developed for anyone who is working with families of babies, children and young people in a healthcare setting. This will include those working in children’s homes, primary, secondary and tertiary settings. We have purposely not used the term health care providers so as to be inclusive of all who provide care to the child.
Team members working with children and families in social care settings may also find this programme helpful.
Meet the team
Sarah Barclay
The Medical Mediation Foundation Founder and Director.
Oscar Mathew
The Medical Mediation Foundation Trainer and Mediator.
Dr Esse Menson
The Medical Mediation Foundation Mediator, Trainer and Coach.
Bhaveet Radia
Content Designer, Front Row Learning
Fiona Lynch
CNO, Senior Nurse Fellow, NHSE
Sara Berry
Senior PMO Manager, NHSE
Karole smith
Programme Manager, Technology Enhanced Learning, NHS England
Steve Thompson
Senior Project manager, Technology Enhanced Learning, NHS England
Evelyn Lindsay
Graphic Designer, Technology Enhanced Learning, NHS England
Kieron Bradshaw
Marketing and Communications Officer, Technology Enhanced Learning, NHS England
Thank you to the expert contributors who co-produced this platform
Debbie Finnie – Expert by experience
Doris Corkin – Senior Lecturer (education), Chair RCN CYP Professional Issues Forum, School of Nursing & Midwifery, Queen’s University Belfast
Kath Evans – Director of Nursing (Babies, Children and Young People, Barts Health
Olwen Cowen – Matron Paediatric Critical Care. Staff well-being editorial board, Royal London Hospital
Lydia Strachan – Director, Confident Conversations
Carli Whittaker – Associate Professor, Sister PCCU, PCCS President, University of Nottingham/ PCCU Nottingham
Amanda Whateley – Head of Clinical and Family Services, Together for Short Lives
Sally Crighton – Nurse Fellow, NHSE
Jo Harrison – National Representative, National Network of Parent Carer Forums (NNPCF)
Felicity Mitchell – Paediatric Family Liaison Nurse, The Royal London Hospital
Dr Harriet Conniff – Clinical Psychologist in Staff Health and Wellbeing, Evelina London, Guys and St Thomas’ NHS Trust
Kate Egginton – Associate Director of Nursing CYP, Reading
Lydia Lofton – Associate Director, NHS Elect
Anne Harris – Director of Care Services, Rainbow Trust Children’s Charity
Dr Renee McCulloch – Paediatric Palliative Medicine Consultant and Associate Medical Director, Great Ormond Street Hospital NHS Trust
Claire Riddell – Medical Mediation Project Lead, The Great North Children’s Hospital
Jacqui Watt – Participation Lead, NNPCF
Natalie Michaux – Project lead – Disagreements in the care of critically ill children, Nuffield Council on Bioethics
Amanda Whateley – Head of Clinical and Family Services, Together for Short Lives
How to access
To access this elfh programme, you will require a Learning Hub account. If you do not have one, then you can register by selecting the Register button below. Note that if you hold a full elfh account, you can sign into the Learning Hub using your existing login credentials.
To view the Recognising and managing conflict between children’s families and healthcare providers programme, select the View button below. If you already have a Learning Hub account, you will also be able to login and access the resources within the programme .
Not an NHS organisation?
If you are not an NHS health or care organisation and therefore do not qualify for free access to the Learning Hub, you may be able to access the service if you have an existing OpenAthens account. Please go to Learning Hub and sign in with your existing credentials.
If you do not have an existing OpenAthens account, please contact elfh directly to check whether you may be eligible for access.
Registering large numbers of users
If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Recognising and managing conflict between children’s families and healthcare providers programme, please contact elfh directly.
Organisations wishing to use their own LMS
For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.
More information
Please select the following link for more information on how to use the Learning Hub