Available on the Learning Hub
This programme is available on the NHS Learning Hub. We recommend you read the information on this webpage to find out more about the programme before you access the learning (https://learninghub.nhs.uk/Catalogue/Recognising-and-managing-conflict-between-childrens-families-and-healthcare-providers).
More information about the Learning Hub and the migration of elfh programmes can be found here.
About the programme
Introduction
Conflict is widely seen to be inevitable in healthcare settings. Without appropriate and timely management, conflict can result in harmful consequences for healthcare teams, individual staff, and, most importantly, patients and their families. Providing clinicians with knowledge, skills and training can improve recognition of conflict and early intervention to manage conflict between families and clinical teams. This e-learning platform provides resources and training that informs, equips and builds confidence in managing conflict.
The Conflict Management programme will take you 2 to 3 hours to complete. You can work through the 3 modules at your own pace, pausing as you need to – the programme automatically saves your progress for you to return to.
Resources
Information on the principles of managing conflict and links to professional guidance and well-being.
Resources for Families
This section provides information and links to resources that can provide support for the child’s family.
More information
NHSE has worked collaboratively with several partners to produce this programme. These partners are:
- The Medical Mediation Foundation
- Health Education England
- Royal College of Paediatrics and Child Health
- Royal College of Nursing
- Paediatric Critical Care Society
- The Nuffield Council on Bioethics
- Together for Short Lives
- Confident Conversations
- Rainbow Trust
- Department of Health and Social Care
- Senior nurses, doctors and psychologists
- National Network of Parent Carer Forums
Meet the team
Sarah Barclay
The Medical Mediation Foundation Founder and Director.
Oscar Mathew
The Medical Mediation Foundation Trainer and Mediator.
Dr Esse Menson
The Medical Mediation Foundation Mediator, Trainer and Coach.
Bhaveet Radia
Content Designer, Front Row Learning
Fiona Lynch
CNO, Senior Nurse Fellow, NHSE
Sara Berry
Senior PMO Manager, NHSE
Karole smith
Programme Manager, Technology Enhanced Learning, NHS England
Steve Thompson
Senior Project manager, Technology Enhanced Learning, NHS England
Evelyn Lindsay
Graphic Designer, Technology Enhanced Learning, NHS England
Kieron Bradshaw
Marketing and Communications Officer, Technology Enhanced Learning, NHS England
How to access
To access this elfh programme, you will require a Learning Hub account. If you do not have one, then you can register by selecting the Register button below. Note that if you hold a full elfh account, you can sign into the Learning Hub using your existing login credentials.
To view the Recognising and managing conflict between children’s families and healthcare providers programme, select the View button below. If you already have a Learning Hub account, you will also be able to login and access the resources within the programme .
Not an NHS organisation?
If you are not an NHS health or care organisation and therefore do not qualify for free access to the Learning Hub, you may be able to access the service if you have an existing OpenAthens account. Please go to Learning Hub and sign in with your existing credentials.
If you do not have an existing OpenAthens account, please contact elfh directly to check whether you may be eligible for access.
Registering large numbers of users
If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Recognising and managing conflict between children’s families and healthcare providers programme, please contact elfh directly.
Organisations wishing to use their own LMS
For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.
More information
Please select the following link for more information on how to use the Learning Hub