UKONS Telephone Triage Training - elearning for healthcare
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About the UKONS Telephone Triage Training programme

The telephone triage training modules have been developed to support staff that undertake telephone triage of oncology and haematology patients using the UKONS 24hr triage tool. The online training consists of four modules that will discuss, the principles of telephone assessment; the UKONS 24hr triage tool explored; governance and the final module which includes several real-life scenarios for the learner to explore.  

A transcript for the video below is available here.

More information

This educational programme has been developed to support the large number of individuals and organisations who utilise the UKONS triage tool in everyday practice. The aim is to provide a standardised programme that can be used as a basis for staff training and education in the use of this specific triage process and to also provide generic information and guidance relating to organisational governance and the safe delivery of telephone assessment. 

Primary and secondary audiences

All staff that undertake telephone assessment of cancer patients. This will also include service managers and practice educators. Predominantly secondary care but may also be useful for colleagues working in primary care and the voluntary sector 


Katherine Michaels – Acute Oncology Clinical Nurse Specialist, Somerset NHS Foundation Trust

Nicola Ellis – Medical Education Excellence Manager, Bristol Myers Squibb

Sue Consterdine – Associate Director NHS Strategy and Partnership Lead, Bristol Myers Squibb

Michael Flynn – Acute Oncology Nurse Consultant, Guys and St Thomas’s NHS Foundation Trust

Meet the editorial team

  • Naomi Clatworthy

    (joint lead) Acute Oncology Nurse Consultant, Royal Devon University Healthcare NHS Foundation Trust
  • Philippa Jones

    (joint lead) Acute Oncology Nurse Advisor
  • Emma Earnshaw

    Macmillan Advanced Nurse Practitioner, Buckinghamshire Healthcare Trust
  • Ann Maloney

    Head of Nursing for University Hospital Sussex
  • Rosie Roberts

    Clinical Lead Nurse for SACT and Acute Oncology with the Wales Cancer Network
  • Lisa McCauley

    Acute Oncology ANP and Acute Oncology Service Lead, Northern Health & Social Care Trust, Northern Ireland

Meet the TEL team

  • Karole Smith

    Karole Smith

    Programme Manager - Technology Enhanced Learning, NHS England
  • Nicole Beckford

    Nicole Beckford

    Senior Project Manager - Technology Enhanced Learning, NHS England
  • Runam Prasad

    Runam Prasad

    Lead Learning Designer - Technology Enhanced Learning, NHS England
  • Rachel Grant

    Rachel Grant

    Learning Designer - Technology Enhanced Learning, NHS England
  • Catherine Moran

    Graphic Designer - Technology Enhanced Learning, NHS England
  • Kieron Bradshaw

    Kieron Bradshaw

    Marketing and Communications Officer - Technology Enhanced Learning, NHS England

How to access

To access this elfh programme, you will require a Learning Hub account. If you do not have one, then you can register by selecting the Register button below. Note that if you hold a full elfh account, you can sign into the Learning Hub using your existing login credentials. 

 Register > 

To view the UKONS Telephone Triage Training programme, select the View button below.  If you already have a Learning Hub account, you will also be able to login and access the resources within the programme. 

View >

NHS healthcare staff in England – ESR 

The UKONS Telephone Triage Training programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this e-learning via ESR means that your completions will transfer with you throughout your NHS career.  

Not an NHS organisation?  

If you are not an NHS health or care organisation and therefore do not qualify for free access to the Learning Hub, you may be able to access the service if you have an existing OpenAthens account. Please go to Learning Hub and sign in with your existing credentials. 

If you do not have an existing OpenAthens account, please contact elfh directly to check whether you may be eligible for access. 

Registering large numbers of users 

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the UKONS Telephone Triage Training programme, please contact elfh directly. 

Organisations wishing to use their own LMS 

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest. 

More information 

Please select the following link for more information on how to use the Learning Hub 

elfh is a NHS England programme in partnership with the NHS and professional bodies