Care Certificate – elearning for healthcare
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This programme is in partnership with...
  • Health Education England_New logo 2021
  • Skills for Care_Partnership

About the Care Certificate programme

The Care Certificate is a set of standards developed for the health and care support workforce, to support their induction and development. The Care Certificate provides a framework to ensure that all support workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care, in their workplace settings.

The Care Certificate consists of 15 standards that require both theoretical study and practical application within the learner’s place of work. All elements of the standards must be completed and assessed before certificates are awarded.

This programme of elearning has been developed to support the theoretical component of each standard of the Care Certificate. It is freely available to access for staff in the health and care sectors. The elearning programme is based on the Care Certificate workbook, which was developed by Health Education England, Skills for Care and Skills for Health.

There are additional elearning sessions and resources to support specific care settings and to support assessors in the practice of assessing learners in their place of work.

Welcome to the Care Certificate – a short animation

What is the Care Certificate, who is it for and why is it so important? Watch our short animation to learn how the Care Certificate is used by health professionals across the country.


  • Who is The Care Certificate elearning programme for?

    The Care Certificate elearning programme supports individuals who are studying elements of the Care Certificate in both health and social care settings. It has been designed to support the theoretical component of their learning and provide a focus for discussion with the student’s mentor and assessor.

  • What learning resources are available?

    The learning resources for each Care Certificate standard comprise an introduction, elearning session(s), a knowledge assessment and a set of post-session questions.

    The Care Certificate programme offers interactive elearning sessions structured to map to each of the Care Certificate standards. There are also scenarios for learners to apply their learning in a range of care environments. Each session takes around 20 to 30 minutes to complete and is available 24/7 from any device with an internet connection. It is possible to dip in and out of sessions and to access them in any order, as frequently as is needed.

    A Student Toolkit and an Assessor Toolkit are also available providing support on how to use the elearning programme to achieve the Care Certificate.

  • Why should I complete the programme?

    This elearning resource is designed to meet the theoretical outcomes of the Care Certificate.  It covers the key learning required and also provides a short knowledge assessment at the end of each session.  It will support you and your assessor when you apply this knowledge in practice, and prior to your practical assessment.

  • Who can access it?

    Access is not restricted to NHS staff; hospice and care home staff can register to access the content.  Ideally you should provide a work email address so that your registration results in the most appropriate access to elearning content.

    If you register with your personal email address you will be able to access the elearning and download a certificate of completion which you will then need to share with your manager.

    Further details are available at

    Access is also available via NHS OpenAthens. Further details are available at:

  • Do I have to be registered with elearning for healthcare to use it?

    Yes, you do need to set up an account (using an email address) on the elfh Hub. Setting up an account makes it easier to use the system and all your progress will be automatically saved, the system will also take you back to where you left off in your previous elearning session.

    You can register or login here:

    The Care Certificate programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR).

  • I've completed some of the learning already as part of my statutory and mandatory training, do I need to complete it again within this programme?

    Some of the elearning sessions within the Care Certificate programme are also part of statutory and mandatory training, available via the elfh Hub and ESR. If you have completed these already, please tell your assessor and they will advise you of the sessions that you will need to complete.

  • Why should I complete the Post session Questions?

    The Post session Questions are in a separate folder to the elearning sessions.  These questions will help you reflect on your learning and be useful in discussions with your assessor.

  • Can I have a certificate of completion?

    You can get a certificate of completion for each course, from the elfh Hub, once all items in that course have been completed. You can save or print this certificate. You will see this icon next to the course when the certificate is available:




    If you have completed the course on ESR you will not be able to print a certificate, however you will have a transferable record of the elearning, and associated competencies in ESR, throughout your NHS career.

  • I need some technical support - who should I contact?

    Always contact your own IT department first as there may be a local solution. The support staff for each platform should tell you if you need more software installed to access the course and certificate. If your IT department is unable to solve the problem, it will depend on which learning platform you will be using, please email for elfh Hub technical support.

    Frequently Asked Questions for the Care Certificate (not the elearning programme) can be found at:

Student and Assessor Toolkits

There are two toolkits available; one for students and one for assessors. The toolkits have been developed to support Care Certificate students and assessors to make the best use of the learning resources provided.

To find out more and to download the toolkits, click on the boxes below.

  • Student Toolkit

  • Assessor Toolkit

Meet the team

  • Kay Fawcett

    Kay Fawcett OBE

    National Lead for the Care Certificate, NHSE
  • Dawn Grant

    Dawn Grant

    Project Lead, Support Worker Development, NHSE
  • Sally Lloyd

    Sally Lloyd

    Project Manager, Workforce Inclusion, Leadership & Development, Skills for Care
  • andi blackmore

    Andi Blackmore

    Programme Manager, NHSE elearning for healthcare
  • Chris Wood

    Chris Wood

    Project Manager, NHSE elearning for healthcare
  • Claire Beattie

    Claire Beattie

    Learning Designer, NHSE elearning for healthcare
  • Suraiya Hassan

    Suraiya Hassan

    AHP Workforce Lead, NHSE National AHP Support Workforce Programme
  • Rob Brooks

    National Programme Manager – Care Certificate, Pre-Apprenticeships and Support Worker Progression
  • Robin Lewis

    Robin Lewis

    Learning Designer Animator, NHSE elfh

This elearning was developed with the help of contributors from Health Education England, and Skills for Care, and review of the content was obtained from a variety of support workers, assessors and education staff in health and social care settings.

How to access

In order to access the Care Certificate programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Care Certificate programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.

View >

Access for care home or hospice staff

To register for the Care Certificate programme, select the ‘Register’ button above. Select the option ‘I am a care home or hospice worker’ then enter your care home / hospice name or postcode and select it from the options available in the drop down list. Finally enter your care home / hospice registration code and select ‘Register’. You may need to see your employer to get this code.

If your employer does not have a code, then they need to contact the elfh Support Team. The Support Team can either give the employer the Registration Code or arrange a bulk upload of all staff.

Access for social care professionals

Access to elfh content is available to all social care professionals in England whose employers are registered with the Skills for Care National Minimum Data Set for Social Care (NMDS-SC). Every employer providing NMDS-SC workforce information to Skills for Care has been given a user registration code for their staff. This code enables you to self-register for access to the Care Certificate programme. Please contact your employer for more details about the registration code. For information about registering your organisation with the NMDS-SC your employer should contact the Skills for Care Support Service on 0845 8730129.
If you have a registration code select the ‘register’ button above

NHS healthcare staff in England

The Care Certificate programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this elearning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Care Certificate programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the elfh Hub.

elfh is a NHS England programme in partnership with the NHS and professional bodies