The Administrative Triage Using Digital Tools in General Practice programme has been updated with an additional 4 sessions.

Developed in partnership with NHS England and the Practice Managers Association, the programme supports general practice admin staff to design their practice workflow in sorting, signposting, and delivering
administrative triage. The sessions aim to support an inclusive approach to managing demand and workload in a general practice setting.

The resources each take approximately 10 to 20 minutes to complete and cover the following topics:

• Effective communication techniques
• Spotting and responding promptly to red flags
• Maintaining patient confidentiality and privacy for patients and their carers and ensuring digital inclusion
• Alerts and codes for reporting

The sessions focus on how administrative triage and online consultation systems can support your day-to-day practice. They complement the existing 5 sessions which cover topics including promotion and remote working, taking a patient through an online consultation and signposting.

For more information and to access the sessions please visit the Administrative Triage Using Digital Tools in General Practice programme page.