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Communicating with Empathy programme updated

Posted on: July 15th, 2021 by Hannah Denness No Comments

The Communicating with Empathy elearning programme, which aims to promote sensitive and effective communication in end-of-life care, has been updated.

It has been redesigned by Health Education England elearning for healthcare (HEE elfh) as part of the End of Life Care for All (e-ELCA) programme and is based on previous content which was created and donated by PALLE8.

Communicating with Empathy consists of 6 sessions:

  1. Introduction to communication skills and how these are applied in end of life care
  2. Making the most of listening
  3. What do we mean by body language?
  4. Responding to challenges in end of life care
  5. Assessing and responding to communication needs
  6. Examples of communication challenges: distractions in the workplace and communicating when there are language barriers

Each session offers valuable, interesting and accessible learning that will be useful for informal carers, agency and care home staff, healthcare assistants and other colleagues providing end of life care.

More information, including access details, is available on the Communicating with Empathy programme page.

elfh is a Health Education England programme in partnership with the NHS and professional bodies