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Elearning to support administrative triage now available

Posted on: August 3rd, 2022 by Louise Garrahan No Comments

Developed to support GP administrative staff in sorting, signposting and delivering administrative triage, 5 new elearning sessions aim to guide those administering a triage process in general practice through signposting to existing resources, questions and mini quizzes which are designed to record how confident learners feel in each topic area at the start and end of the elearning sessions.

In these sessions, produced in partnership with NHS England, the Practice Managers Association and Health Education England, learners will be introduced to:
introducing administrative triage and understanding the evidence behind using an online consultation system to support patient requests
designing a practice workflow and setting up a triage list
promoting the service to patients and understanding some of the considerations for the practice team when working remotely
confidently taking patients, or their nominated carer, through an online consultation request over the telephone or in person
sorting patient requests and signposting to the right place, service or clinician for clinical triage

The new elearning sessions take approximately 10 to 15 minutes to complete.

How to access the elearning
You can learn more about the Administrative Triage Using Digital Tools in General Practice resources on the programme page.

elfh is a NHS England programme in partnership with the NHS and professional bodies