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Primary care patient safety elearning now live

Posted on: November 15th, 2023 by Vanessa Bassnett No Comments

Primary Care professionals in health and care can access new modules of the Patient Safety Syllabus training elearning sessions on the elfh portal which have been tailored to the specific needs of their profession.

The training supports thinking differently about what patient safety means and making healthcare even safer with patient safety case studies covering good practice, human factors, risk, systems thinking and safety culture. There is a certificate of completion for each case study.

Content for both Levels 1 and 2 of the syllabus training have been updated and include improvements to usability, interactivity, and navigation and a certificate of completion and five sector specific patient safety case studies in total for Mental Health, Maternity, Healthcare mangers and administrative staff care, Primary Care and Acute Care.

All updates to the content and functionality have been made in response to feedback from users. There is also a self-assessment for the Access to Practice module which learners must pass to move on to the sector-specific sessions and a Certificate of completion for each case study area.

Patient safety is a collective responsibility and a key priority for health and care. This training is available to anyone NHS and Health care staff and supports the NHS Patient Safety Strategy, emphasising a proactive approach to identifying risks to safe care.

Primary Care session content covers:

  • What is primary care?
  • Is primary care safe?
  • Where does it go wrong for patients in primary care?
  • Systems thinking in primary care – making local safety improvements
  • Risk management in primary care – are we proactive or reactive?
  • Human factors in primary care – staff well-being and a look at safe communications
  • Safety culture in primary care – get a conversation started

More information about the Patient Safety Syllabus training and how to access to the elearning modules can be found here:


New Care Certificate scenarios ensure training is inclusive of all healthcare professions

Posted on: May 10th, 2023 by Kieron Bradshaw No Comments

Support workers can now access scenarios set within inpatient rehabilitation and critical care workplaces, supporting them to apply the principles behind the Care Certificate.

The 2 new scenarios may be of particular interest to Allied Health Professionals (AHPs) and help to ensure that the Care Certificate elearning programme has context for all professions across the health and care system.

A short animation has also been published, explaining what the Care Certificate is, who it is for and why is it so important – watch it now to learn how the Care Certificate is used by health and care professionals across the country.

The Care Certificate is needed now as much as ever, providing a framework to ensure that all support workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care in their workplace settings.

Each new scenario uses patient case studies and examples from the working environment to help colleagues apply the Care Certificate Standards within their work setting. The scenarios cover key aspects including preparing for a shift, handover meetings, and examples of clients and factors of their care to consider. Learners then experience supporting the clients through a particular session and updating their care plan or patient notes afterwards.

All scenarios within the Care Certificate elearning programme depict individual care settings to enhance workplace knowledge and to help assessors in the practice of assessing learners in their place of work. They are a great way of enhancing a person’s overall knowledge of the health and care system and are a valuable resource to all healthcare professions.

The interactive sessions also support colleagues to have conversations with their assessor around any observations and decisions made during the session.

Care Certificate Leads across England are encouraged to get involved in the Care Certificate through the Care Certificate Leads network. The network has facilitated the design and implementation of additional resources for the Care Certificate, including updated assessor guidance and the development of new Assessor Modules and linked Functional Skills/lifelong learning skills.

Accessing the training

The 2 new scenarios can be accessed within the Care Certificate elearning programme:

To find out more and to access the full Care Certificate elearning programme, please visit the programme page on the elearning for healthcare hub.

elfh is a NHS England programme in partnership with the NHS and professional bodies