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New Care Certificate scenario for staff involved in caring for patients with cancer

Posted on: November 21st, 2024 by Charlotte Murray No Comments

This new scenario is an opportunity for learners to apply the principles outlined in the Care Certificate Standards in a cancer care setting. Learners will be presented with a series of questions throughout the scenario which should be answered based on the Care Certificate knowledge-based sessions.

This session helps to improve the understanding of staff involved in caring for patients with cancer and has been developed by the NHS England TEL Team, (NHSE), the Workforce Team and the Cheshire and Merseyside Cancer Alliance.

The Workforce Team at Cheshire and Merseyside Cancer Alliance is dedicated to enhancing the cancer workforce through collaboration and education. Their mission is to implement transformational and innovative programs that align with the goals of the NHS Long Term Workforce Plan.

The Care Certificate provides a framework to ensure that all support workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care in their workplace settings.

Each new scenario uses patient case studies and examples from the working environment to help colleagues apply the Care Certificate Standards within their work setting. The scenarios cover key aspects including preparing for a shift, handover meetings, and examples of clients and factors of their care to consider. Learners then experience supporting the clients through a particular session and updating their care plan or patient notes afterwards.

To find out more and to access the full Care Certificate elearning programme, please visit the programme page on the elearning for healthcare hub.

New handbook supports healthcare support workers in their role

Posted on: June 21st, 2023 by Louise Garrahan No Comments

A new digital handbook for healthcare support workers (HCSWs) has been developed by NHS England elearning for healthcare in partnership with the London region HCSW programme team.

The handbook serves as a ‘one stop shop’ of resources that are relevant to existing and future HCSWs. It captures many areas of the HCSW’s journey including applying for a HCSW role, Care Certificate, career development, skills and “day in the life of” videos to showcase all the opportunities a HCSW can work in.

There is also a support section which signposts learners to further information such as raising concerns, health and wellbeing and buddying.

The resource is aimed at HCSWs, people interested in a HCSW role, HCSW leads in Trusts, nursing leads and educational leads.

For more information and to access the handbook, please visit the HSCW Handbook programme page.

New Care Certificate scenarios ensure training is inclusive of all healthcare professions

Posted on: May 10th, 2023 by Kieron Bradshaw No Comments

Support workers can now access scenarios set within inpatient rehabilitation and critical care workplaces, supporting them to apply the principles behind the Care Certificate.

The 2 new scenarios may be of particular interest to Allied Health Professionals (AHPs) and help to ensure that the Care Certificate elearning programme has context for all professions across the health and care system.

A short animation has also been published, explaining what the Care Certificate is, who it is for and why is it so important – watch it now to learn how the Care Certificate is used by health and care professionals across the country.

The Care Certificate is needed now as much as ever, providing a framework to ensure that all support workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care in their workplace settings.

Each new scenario uses patient case studies and examples from the working environment to help colleagues apply the Care Certificate Standards within their work setting. The scenarios cover key aspects including preparing for a shift, handover meetings, and examples of clients and factors of their care to consider. Learners then experience supporting the clients through a particular session and updating their care plan or patient notes afterwards.

All scenarios within the Care Certificate elearning programme depict individual care settings to enhance workplace knowledge and to help assessors in the practice of assessing learners in their place of work. They are a great way of enhancing a person’s overall knowledge of the health and care system and are a valuable resource to all healthcare professions.

The interactive sessions also support colleagues to have conversations with their assessor around any observations and decisions made during the session.

Care Certificate Leads across England are encouraged to get involved in the Care Certificate through the Care Certificate Leads network. The network has facilitated the design and implementation of additional resources for the Care Certificate, including updated assessor guidance and the development of new Assessor Modules and linked Functional Skills/lifelong learning skills.

Accessing the training

The 2 new scenarios can be accessed within the Care Certificate elearning programme:

To find out more and to access the full Care Certificate elearning programme, please visit the programme page on the elearning for healthcare hub.

More than 100,000 active users of the Care Certificate elearning programme

Posted on: December 31st, 2021 by Hannah Denness No Comments

The Care Certificate elearning programme has passed the milestone of 100,000 active users on the elfh Hub.

The Care Certificate elearning programme is an essential resource for the health and care workforce in developing the knowledge needed to successfully pass the Care Certificate.

The Care Certificate is a set of 15 standards developed for the health and social care support workforce, to provide a framework to ensure that all support workers have the same introductory skills, knowledge and behaviours to prepare them to deliver care in their workplace setting.

Developed by Health Education England (HEE), Skills for Care and Health Education England’s elearning for healthcare (HEE elfh), the elearning supports the theoretical component of each standard of the Care Certificate. The resources also include a Student Toolkit and an Assessor Toolkit, providing support on how to use the elearning programme to achieve the Care Certificate. It is freely available to access for staff in the health and care sectors.

Visit the Care Certificate programme page to find out more about the elearning programme and for details of how to access.

Care Certificate elearning programme launches hit 2 million

Posted on: July 15th, 2021 by Leanne Hargreaves No Comments

The Care Certificate elearning programme has passed the milestone of 2 million session launches.

Developed by Health Education England (HEE), Skills for Care and Health Education England’s elearning for healthcare (HEE elfh), the Care Certificate elearning programme continues to be an essential resource for the health and care workforce in developing the knowledge needed to successfully pass the Care Certificate.

The Care Certificate is a set of 15 standards developed for the health and social care support workforce, to provide a framework to ensure that all support workers have the same introductory skills, knowledge and behaviours to prepare them to deliver care in their workplace setting. Those expected to complete the Care Certificate may include employees new to care, adult social care workers, carers in a residential or nursing home, a hospice or home care worker. It is also available to those working in non caring roles such as in the kitchen and maintenance teams.

This programme of elearning has been developed to support the theoretical component of each standard of the Care Certificate. The resources also include a Student Toolkit and an Assessor Toolkit, providing support on how to use the elearning programme to achieve the Care Certificate. It is freely available to access for staff in the health and care sectors.

Visit the Care Certificate programme page to find out more about the elearning programme and for details of how to access.

Care Certificate for assessors resources launched

Posted on: April 26th, 2021 by Hannah Denness No Comments

Following requests from the health and care sectors, Health Education England elearning for healthcare (HEE elfh) has developed 2 new sessions to assist assessors in supporting individuals being assessed for the Care Certificate programme.

The Care Certificate is a set of standards developed for the health and social care support workforce, to provide a framework to ensure that all support workers have the same introductory skills, knowledge and behaviours to prepare them to deliver care in their workplace setting. The Care Certificate needs to be assessed through both theory and practice and the role of the assessor is fundamental to its achievement.

The 2 new sessions, and their associated support guide, are designed to support assessment in the workplace and will be useful for all staff that have responsibility for making decisions on whether a support worker in health or care has been able to apply the standards set out within the Care Certificate.

The resources are appropriate for those who are new to the role as a workplace assessor for the Care Certificate, and for those who would like to refresh and update their skills in Care Certificate assessment.

The 3 new resources are:

  1. New assessor support guide
  2. Session 1 – Assessment principles
  3. Session 2 – Assessing the Care Certificate

For more information and access details please visit the Care Certificate progamme page.

Care Certificate sessions re-designed to support mobile phone users

Posted on: October 26th, 2020 by Alex Drinkall No Comments

Health Education England elearning for healthcare (HEE elfh) has worked with Care Certificate leads in Health Education England and Skills for Care to ensure the Care Certificate elearning sessions are easy to access on a mobile phone. The re-design was initiated by feedback from learners and educational leads and reflects the different ways our users are now accessing learning.

The Care Certificate programme is a set of core standards that health and social care support workers adhere to during their daily working life.

The elearning programme underpins the theoretical learning for each standard, and there are also scenarios which support its completion in a wide range of care settings.

Designed with the unregistered workforce in mind, the Care Certificate was developed to provide standardised, structured learning at the beginning of a career in care.   This aims to ensure that care workers have the same introduction to fundamental skills, knowledge and behaviours to support the provision of compassionate, safe, quality care to the individuals in their care.

The re-designed sessions include the same learning objectives and content as the previous versions and are suitable for learners accessing the resource on a desktop, laptop and tablet as well as on a mobile phone.

More information about the Care Certificate elearning programme is available here.

New content added to the Care Certificate e-learning programme

Posted on: June 22nd, 2020 by Alex Drinkall No Comments

Health Education England elearning for healthcare (HEE elfh) has worked with Health Education England and Skills for Care to add new content to the Care Certificate elearning programme.

The Care Certificate programme is an identified set of standards that health and social care workers adhere to in their daily working life. Designed with the unregistered workforce in mind, the Care Certificate was developed to provide structured and consistent learning to ensure that care workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe, quality care and support.

New scenario sessions have been launched to support learners working towards the 15 Standards of the Care Certificate. The scenarios are an opportunity for learners to apply the principles behind the Care Certificate in a range of settings and represents the breadth of environments where the Care Certificate can be applied.

The existing scenario sessions, which were launched in 2018, have also been updated are now suitable for those who wish to learn via a mobile phone.

The new scenario session settings are:

  • Maternity
  • Learning disability
  • Homeless
  • Reablement
  • Pre-hospital

The updated scenario settings are:

  • Primary care
  • Mental health
  • Acute
  • End-of-life
  • Home care

For more information on the Care Certificate elearning programme, see: https://www.e-lfh.org.uk/programmes/care-certificate/

Updates made to Care Certificate e-learning programme

Posted on: January 8th, 2019 by Alex Drinkall No Comments

Health Education England elearning for healthcare (HEE elfh) has updated the Care Certificate elearning programme to add assessments to its knowledge-based sessions to help students and their assessors to review their learning on completion of the theory. The assessment pass mark is 80% and a certificate is available for learners to download on completion of each Standard.

If you are part way through completing the Care Certificate Standards, please be aware that the previous version of the programme will remain accessible within an archive folder until 31 March 2019; enabling users and local administrators to access historic certificates and report on learning history.

For those organisations currently using our AICC functionality to launch the sessions on their own Learning Management System, please note that the existing separate session links will remain active. New links to the updated programme content are now available.

The updates to the Care Certificate programme will be available via ESR by the end of January 2019.

Learners are invited to provide their feedback on the updated programme via an online questionnaire: https://healtheducationyh.onlinesurveys.ac.uk/care-certificate-elearning-programme-survey. The survey will take 5-10 minutes to complete.

For more information about the Care Certificate programme, which covers Standards 1-15 and provides scenarios across a range of care settings, please see: https://www.e-lfh.org.uk/programmes/care-certificate/.

If you have any questions about the changes to this programme, please contact HEE elfh.

elfh is a NHS England programme in partnership with the NHS and professional bodies